Bernice is a member of the RAG steering committee, helping to ensure our agenda always remains relevant to communications providers. She is the Director of Revenue Assurance at BT Group. Her active support for RAG includes hosting RAG conferences at BT Centre in 2016 and 2017.
Though she runs one of the most comprehensive and diverse RA functions in the industry, overseeing all of BT’s wholesale and retail revenue streams, Bernice also has tremendous hands-on experience, having worked in the revenue assurance, fraud management and billing teams at a wide variety of telcos. Bernice’s CV includes TalkTalk, AOL Broadband, Carphone Warehouse and Vodafone Malta.
Bernice will be a speaker at RAG Johannesburg, where she will give her insights into the ways assurance teams must adapt to the broadening range of services delivered by telcos.