Bernice is a member of the RAG steering committee, helping to ensure our agenda always remains relevant to communications providers. She is also the Director of Business Assurance at BT Group, where her transformative role sees her leading one of the most dynamic and expansive assurance teams in the world.
Bernice’s diverse team oversees all of BT’s wholesale and retail revenue streams. Tough the seniority of her role demands that Bernice concentrates on strategising, influencing and reporting to BT’s top decision makers, she also has tremendous hands-on experience. During her career Bernice has worked in the revenue assurance, fraud management and billing teams at a wide variety of telcos, including TalkTalk, AOL Broadband, Carphone Warehouse and Vodafone Malta.