Jacqui Biggart, TELUS

Jacqui Biggart works for TELUS in the role of Manager – Technology Security. Having joined TELUS in 2000, Jacqui has developed a wide knowledge of her domain, including lawful access, fraud analytics, wireless networks, regulatory requirements and security governance. In her role Jacqui works with key internal stakeholders within TELUS … [continue]

Grant Merrill, CenturyLink

Grant Merrill is the Senior Director of Financial Assurance at CenturyLink, a global telecoms company that operates as a facilities-based provider of a wide range of integrated communications services, primarily in North America, Latin America, Europe, the Middle East and Africa. With around USD 17.6bn in revenue and 50,000 employees … [continue]

Floriano Paulino da Costa Neto, Oi

Floriano Paulino da Costa Neto is the Business Assurance Director at Oi S.A, the largest telecommunications company in Brazil and South America. During the past 20 years Floriano has gained experience of working with large businesses in several different sectors, and has been responsible for overseeing enterprise risk management, revenue … [continue]

Taruna Ranjan, T‑Mobile US

Taruna Ranjan is the Director of Revenue Assurance at T-Mobile USA. In this role she is responsible for building operational controls and utilizing revenue assurance tools that cover the significant revenue streams. This provides assurance over event generation, billing and customer provisioning processes relating to over 20 billion dollars of … [continue]

Delia Guglielmi, Bell Canada

Delia Guglielmi is the Senior Manager for Fraud Control and Detection at Bell Canada Enterprises (BCE). She works as part of the BCE Corporate Security function. During her time at Bell Canada, Delia has also had managerial responsibility for credit and collections. BCE is Canada’s largest communications company, providing services … [continue]

Felipe Sebastián Escárate Garrido, Telefónica Chile

Felipe Sebastián Escárate Garrido works for Telefónica Chile, where his role is to generate insights about traffic behaviour through the use of analytics from the telco’s big data platform. Before he moved to the Big Data function, Felipe was a senior analyst in the RA department. During this time he … [continue]

Amyn Sarif, TELUS

Amyn Sarif is the Senior Program Manager for CyberSecurity DevOps in the Chief Technology Office at TELUS. He has over two decades of experience working in the field of technology strategy for TELUS and he has a comprehensive knowledge of security DevOps, wireless and wireline networks. Amyn is responsible for … [continue]

Jiles Smith, Frontier Communications

Jiles Smith WCCP, CPDM, EP is the Director of Risk Management and Claims at Frontier Communications. He has three decades of experience in the design, implementation and administration of risk management programs and budgets, spanning both the public and private sector. Jiles has numerous professional qualifications, including: the Executive Program … [continue]

Mahesh Thakkar, Freedom Mobile

Mahesh Thakkar is Director of Revenue Assurance & Fraud Management at Freedom Mobile, a Canadian wireless operator that serves Ontario, British Columbia and Alberta. Mahesh was recruited by Freedom Mobile in October 2009 and he has since guided the way his telco manages it revenue and fraud risks. Based in … [continue]

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