Bill Leahy is CEO of Symmetry Solutions Limited, providers of revenue assurance and billing consultancy, development, support, managed services and training. Using their Symmetria platform, Symmetry Solutions are expert in the management of tariffs and reference data. Bill is an ardent supporter of the Risk & Assurance Group and is a member of its Steering Committee. At RAG Sydney 2022 Bill talked about some of the most common internal communication failings and how they cause financial losses. The slides from the presentation can be seen below.