Darren is currently Head of Billing Operations & Revenue Assurance at Foxtel, a position he has held for the last 6 years.
Previously Darren worked in the Billing Operations and Revenue Assurance departments of BSkyB, BT and TalkTalk.
Darren has extensive experience in leading and blending the Billing Operations and Revenue Assurance teams to successfully reduce business risk and allow efficient identification and resolution of issues that impact operational processes of low transaction value/high transaction volume businesses with complex system interactions. A key focus of Darren’s career is on assuring major system change projects as it is these activities that create the most business risk to efficiency and margins. This focus has allowed him to deliver extensive operational efficiency and margin protection as problems are quickly identified and resolved.
The agenda of the RAG Sydney conference in January 2018 will see Darren share his insights through a panel discussion of the objectives and methods adopted by revenue assurance teams.