Darren Rinaldi is the Head of Billing & Margin Assurance at Foxtel, an Australian pay-TV business. Foxtel provides its customers with cable, direct broadcast satellite, and IPTV streaming services.
Previously Darren worked in the Billing Operations and Revenue Assurance departments of BSkyB, BT and TalkTalk.
Darren has extensive experience in leading teams, reducing business risk and enabling efficient identification and resolution of issues that impact operational processes. He has worked in several businesses where revenue generation follows a similar pattern of low transaction values and high transaction volumes being processed via complex system interactions.
A key focus of Darren’s career is on assuring major system change projects as it is these activities that create the most business risk to efficiency and margins. This focus has allowed him to deliver extensive operational efficiency and margin protection as problems are quickly identified and resolved.