Eric is the Chief Executive of the Risk & Assurance Group (RAG). He was originally appointed to RAG’s Steering Committee in 2013 and then led the drive to incorporate RAG and expand its reach worldwide.
Away from RAG, Eric is the Editor of Commsrisk, the most popular news and opinion website for communications risk and assurance professionals. He is also a presenter of The Communications Risk Show, a livestreaming discussion show which interviews risk experts from around the world and is a co-production of RAG and Commsrisk.
Eric is well-known as an expert speaker at conferences around the globe. He was the lead author of Revenue Assurance: Expert Opinions for Communications Providers, published by CRC Press. Eric also has an extensive track record of promoting collaboration between risk professionals. He is a Director of the joint venture which created and maintains the RAG Fraud Blockchain, he was a founding member of Qatar’s National Committee for Internet Safety, he attended the first revenue assurance team meeting arranged by the TM Forum and he wrote the original RA Maturity Model.
Eric has extensive experience of managing risk for telcos. He has served as Director of Risk Management at Qatar Telecom and prior to that he held a series of management roles at T-Mobile UK, Cable & Wireless and Worldcom UK. Eric has also worked as a consultant, first for Deloitte and later on a freelance basis. As a consultant he has advised a wide range of communications, media and software businesses.