Grant Merrill is the Senior Director of CFS Analytics at Level 3 Communications. In this role Grant is responsible for the prevention of billing errors and customer disputes through advanced analytics, root cause analysis, and in-line audits. He has built a world-class analytics team consisting of data scientists, auditors, ETL developers, application developers, and project managers.
Grant’s previous role at Level 3 was Director of Project Management, where he was responsible for a program of assessments, audits, recovery projects and software development initiatives aimed at preventing revenue and cost leakage across the enterprise. Grant has also worked as the Director of Technology Consulting at Cartesian, the well-known business advisors who specialise in the telecoms sector.
Grant is a graduate of the University of Colorado Boulder with a degree in Finance and Information Systems, and he is also a certified Project Management Professional and Six Sigma Black Belt.