Kathryn Garland is the Fraud & Revenue Assurance Manager at JT Group. She is fairly new to both roles (just over 18 months) but has nearly 10 years’ worth of experience within the business, having moved from Billing through to Financial Analysis and Regulatory Accounting prior to taking up her current role.
Kathryn takes a risk-based approach and is currently focussing on implementing ‘basic’ revenue assurance controls for mobile, fixed and broadband services, whilst ensuring these controls are low-cost/low-resource. She is working hard on stakeholder engagement and support whilst trying to strike a balance between the risks and opportunities for revenue assurance in a small telco.
At RAG London 2018 Kathryn will join the panel discussion on how to implement RAFM in a smaller telco.