London Conference: 24-25 Apr 2018

The popularity of our London conferences means you should book early to avoid disappointment

In April 2018 RAG will return to London and to the spectacular auditorium at BT’s headquarters, which was also home to popular RAG conferences in 2016 and 2017. Like all RAG conferences, telcos and regulators can come for free!


The conference will be held over two consecutive days, Tuesday 24th and Wednesday 25th April. The agenda will cover related areas in modern telecoms risk management and business assurance, including: revenue assurance; fraud management; margin assurance; analytics; data protection; security; and credit risk. Attendees can register for both days or just select the day of most interest to them. Day one will concentrate more on assurance, audit and analytics whilst day two will spend more time on countering fraud and security threats.

Unlike other conferences we want to avoid promising speakers until we are confident they can take part, so we share the draft of our agendas as we keep adding new speakers to it. The draft agenda can be seen below. Click the speaker’s name to review his or her profile, or else see the profiles of all the confirmed speakers by looking here.

Click here to open the working agenda in a new window


Some of the agenda highlights are as follows.

Day One

  • Conference host Bernice DeMarco, Director of Revenue Assurance at BT Group, will provide the opening keynote presentation.
  • A special session will cover some of the ways that telcos and other professionals have recently helped our community by donating their intellectual property. Kosta Taneski of A1 Telekom Austria will explain how other telcos can obtain copies of the free risk quantification software his team has developed. Award-winning consultant Geoff Ibbett will unveil the standard RA risk model he has created in collaboration with telcos around the world. Kosta and Geoff will then come together to discuss how Geoff’s standard model can be imported into Kosta’s software, creating an automated mechanism so telcos can assess the extent to which their business is losing all kinds of revenue leakage.
  • Paul Davies of Symbox, formerly an RA manager at several UK telcos, will talk about automating the assurance of processes by creating real-time simulations of activities like billing.
  • Mohamed Dabbour, Executive Vice President of Millicom and Head of their African Division, , will give a presentation about how his group manages risks in emerging markets.
  • A high-powered panel will discuss how to ensure revenue assurance holds the attention of executives even after the most lucrative leaks have been stopped. Panellists will include: Glen Winn, Head of Revenue Assurance and Fraud at Virgin Media; Nixon Wampamba, General Manager at MTN Group’s RAFM Centre of Excellence; Nev Phillips, CTO of Symmetry Solutions; and the moderator will be Stuart Waton of Three.
  • Michael Lazarou of MTN Cyprus, the guru of online education for RAFM professionals, will provide a short update on the launch of RAG’s own online training program.
  • Derek Canfield, VP of Analytics at TEOCO, will fly in from the USA to give a presentation.
  • Risk historian Jacinthe Galpin, host of the popular weekly Risktory podcast and formerly a risk manager at Telstra, will close the day in conversation with RAG’s Lee Scargall. Jacinthe and Lee will examine the history of regulatory risk in telecommunications.

Day Two

  • Mark Broom, Group Director of Fraud Operations at Orange and the Chair of the GSMA Fraud & Security Group, will give the opening keynote presentation on day two.
  • Charles Brookson OBE and Richard Peachey of Vodafone are two of the security thought leaders that will join a panel on the increasing difficulty of securing telcos from the dangers of hacking, data breaches and other dangers. The panel will be moderated by RAG’s Luke Taylor.
  • Evangelist and personality Tony Poulos of WeDo will return to give another of his inspiring and entertaining talks.
  • Our panel on countering fraud threats will be composed of experts in the field, including: Jason Lane-Sellers, leading consultant and President of the Communications Fraud Control Association; Diarmuid Considine, VP of Fraud and Risk Product Management at Mastercard Payment Gateway Services and formerly a Director at Skype; and David Morrow, ex-Group Corporate Security Fraud Manager for Vodafone and now one of the driving forces behind RAG’s anti-fraud activities.
  • By popular demand, controls expert Rachel Goodin of Ocado will return to discuss the impact of the General Data Protection Regulation (GDPR) and what businesses should do to comply with it.
  • Many parties have asked that RAG dedicate a panel to the challenges of performing revenue assurance and fraud management for smaller telcos. We have listened, with a special panel that includes: Kathryn Garland, Fraud & Revenue Assurance Manager at JT Group; Sha’ad Hossenbaccus, Global RA Manager at Millicom and formerly Head of RA at Emtel Mauritius; Peter Quarmby, RA & Reference Data Manager for Tesco Mobile; and Frederick Van De Weghe, CCO of Araxxe. RAG Steering Committee member John Preston will moderate.
  • The conference will close with our regular ‘Wise Heads’ panel, who will review the key takeaways from the event and comment on the state of the industry. On the panel there will be: Kevin Stirzaker, Security & Compliance Manager for Truphone; David Smith, RA pioneer and formerly a Director of the Global Billing Association; and Hayley Daniels, Senior Risk Management Consultant at Neural Technologies and previously a member of the leadership teams at RAG, TUFF and the GSMA Fraud Forum. The moderator will be Eric Priezkalns, Editor of Commsrisk.

Location, Evening Entertainment and Hotels

The venue for our conference will be BT Centre. The prestigious headquarters of BT are situated right in the historic heart of London. Their address is:

BT Centre
81 Newgate St

The conference will be held in a stunning 170-seat auditorium. There is a dedicated breakout area alongside, with convenient cloakroom and toilet facilities. Photographs of the auditorium can be found here.

BT Centre can easily be reached using the London Underground; it is a very short walk from St. Paul’s Tube Station.

The following map shows BT Centre (as marked by the BT logo) along with some nearby hotels and other places of interest. You may need to scroll around or zoom out to find some of the suggested hotels.

There is a wide range of hotels within reasonable distance of BT Centre. The following Club Quarters hotels are offering RAG attendees a discount on all types of room, so long as the reservation is made before March 23rd. To receive the discounted rates call Club Quarters member services on +44 20 7451 5800 or email and identify yourself as a RAG member, whilst also providing booking code RAA224.

Here are some other suggested choices for accommodation:

As well as providing lunch and refreshments during each day, attendees are also welcome to join us for a free evening buffet and drinks at a nearby restaurant. The venues for our evening social activities will be confirmed soon.


We know that some telco managers like to see a printed brochure before they agree to approve the travel costs to attend our free conferences. Here is a printable PDF brochure for RAG London.

Click here to download the RAG London 2018 brochure


Free Registration for Telcos AND Regulators

Managers and staff employed by telcos and regulators will be able to attend RAG London for free by registering in advance using the official email address of their employer.

RAG will reject registrations for free seats that come from individuals who are not employed by a telco or a regulator, or who use an email address not associated with the organisation they work for. We may permanently ban individuals who provide false information when registering.

Click here if you work for a telco or regulator and want to register for RAG London.

Attendance Options for Sponsors and Invited Guests

Sponsoring businesses may also send their representatives to RAG London. RAG receives ongoing support from several market-leading suppliers, but there are opportunities to sponsor individual conferences. If your business is interested in participating in RAG London then please make your initial query through our contact form.

RAG allocates a limited number of complimentary seats for freelance consultants, subject matter experts, and other industry leaders. To ensure we maintain the right balance for RAG London, these seats will only be made available by invitation to specific named individuals. Guest list invitations to RAG London will be emailed in due course. The best way to be added to the guest list is by making a direct enquiry to a member of the RAG Committee or to relevant contacts working for our hosts, BT, or one of the event sponsors.

One of the most important aspects of our conferences is what we call the ‘RAG Spirit’. We want attendees to feel relaxed and have the freedom to talk openly about the challenges they face. To protect the RAG Spirit, we aim for balanced audiences of reputable professionals with a relevant interest. We also keep sales talk to a minimum, so we can focus on ideas rather than products. With that in mind, RAG reserves the right to decide who may attend on a case-by-case basis.

Pre-Conference Revenue Assurance Training Course

In partnership with Geoff Ibbett of rrmSolutions, we are offering a revenue assurance training workshop entitled “Accelerating Revenue Assurance Maturity by Exploiting Risk Management Techniques”. The workshop will be run the day before the conference, on Monday 23rd April. There is a fee for taking part in this course, which must be paid in advance. Details about the course and registration instructions can be found here.