24 April 2018 In collaboration with MTN, the Risk & Assurance Group (RAG) has launched the beta test trial of RAG Learning, an online education program for telecoms revenue assurance and fraud management (RAFM) professionals. RAG Learning builds on the content and experience that MTN has gained by providing online training to RAFM staff across their international group.
MTN has freely licensed its content for the trial training course, which covers the assurance of interconnect revenues and costs. Thanks to MTN’s generosity, users around the world may register to take part without charge. The trial system is now live at the following URL.
The course offers a sophisticated blend of written, audio and visual content, including animations and quizzes. Users can complete the course at their own pace, being taken through a structured sequence of modules where they must pass the test at the end of each module in order to progress to the next one. Information is provided in English, both written on screen and with a spoken voiceover, so pupils can learn in the way that best suits them.
The beta trial aims to prove demand for further online training courses as well as verifying the robustness of the cloud platform that hosts the learning system. Users are encouraged to provide their feedback on what they would change about the course, and which topics they would like to see covered by future courses.
Eric Priezkalns, a member of the RAG Committee, welcomed the support of MTN.
The RAFM profession has been crying out for high-quality but inexpensive training to be delivered over the web, because that is the only economic way to reach the majority of people working in telcos in every country. However, we were always stuck in a catch-22: unless the size of the global audience was proven then nobody was willing to invest in creating appealing modern content designed for delivery on computers and smartphones, but there was no way to gauge demand without somebody first creating some example content. MTN has solved that problem by donating the materials they created for the online training program used within their group. This is a leap forward for the industry, and I don’t believe we’ll ever look back.
Tony Sani, Executive for Group Revenue Assurance and Fraud Management at MTN, said:
MTN has invested heavily in the fight against fraud and revenue leakage within its operations, including establishing relevant structures, technologies and processes. Through its collaboration with RAG, the company also recognizes that RAG members would benefit from a standardized skills and competency development program. To this end, through its in-house training academy, MTN has introduced modules that all members will have access to, in order to learn more about mitigating fraud and revenue leakage. MTN believes that combining skills development with cross-industry collaboration will go a long way towards arresting fraud and revenue leakage.
Eric Priezkalns added:
Tony has long been a pioneer within the field of RAFM and his work at MTN Group has once again placed him in the vanguard of our profession. What we have seen of MTN’s philosophy shows them to be true innovators, with the instincts and belief needed to turn bold ideas into reality. I expect others will follow the lead they have taken by prioritising the development of the skills of their staff. Now it is up to RAFM professionals worldwide to take part in the beta trial of RAG Learning, and to tell us what they think. With their support, and the support of MTN, the global deployment of online training courses of very high quality should prove to be a game-changer for everyone working in RAFM.
Notes to Editors
The Risk & Assurance Group (RAG) is dedicated to improving the practice of risk management, business assurance, fraud management and security within the providers of electronic communications services. RAG is a not-for-profit corporation run by experts with extensive experience of risk and assurance work within communications providers. We seek to facilitate the education and networking of professionals to improve standards of performance, reduce waste, and better serve customers. Practitioners working for telcos and regulators may attend our events free of charge; financial support is provided by specialist vendors with an interest in highlighting the importance of the work done in this field, and in expanding its remit.
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