Patrick Kinoti, Safaricom

Patrick Kinoti is the Head of Ethics and Compliance at Safaricom, one of Kenya’s leading operators. He is responsible for billing assurance, product assurance, integrity of payments, operational quality and process quality for all Safaricom’s revenue streams.

Patrick’s role involves: reviewing changes to the network infrastructure and liaising with Safaricom’s Network Management team; identifying and closing gaps in RA processes; analysis of revenue generation; and investigating and resolving the root causes of issues.

At RAG Nairobi Patrick will contribute to the opening panel, which will explain Safaricom’s approach to risk management and business assurance.