Rachel Goodin, Ocado

Rachel Goodin is the Head of Technology Audit at online retailer Ocado Technology. Her role covers the execution of controls across Ocado’s business.

Ocado is reinventing the relationship between the cutting edge of digital services and the time-honored business of groceries by innovating with technology then delivering at scale. They have rapidly expanded by delivering robotic warehouses and infrastructure that powers major national retail chains in a growing number of countries. Ocado’s partners include: Kroger in the USA, Morrisons in the UK, Coles in Australia, Alcampo in Spain, Sobeys in Canada, Groupe Casino in France and ICA in Sweden. The result is that consumers enjoy a friendly and efficient online grocery retail service encompassing every aspect of the experience, from taking the customer’s orders via the web, to packing the goods for delivery in the warehouse, to executing an optimal van delivery route to ensure the customer’s purchases arrive at their home at the expected time.

Before she joined Ocado, Rachel forged a career as an expert in assurance, audit, telecoms and data. She was a senior manager at both KPMG and Deloitte, mostly focused on the telecoms sector. Rachel started her career at UK mobile operator Cellnet, where she was the Head of Metering and Billing.

Rachel has a Masters degree from the University of London in Internal Audit, and a Bachelors degree from the University of Hertfordshire in Accounting and Management Information Systems.

Rachel is a member of RAG’s steering committee. She provides RAG with expert insights into data protection compliance whilst keeping RAG appraised of developments in the retail sector.