RAG Leakage Catalogue and Coverage Benchmarking Studies



A Revenue and Cost Leakage Catalogue for the Telecoms Industry

The RAG Business Assurance Leakage Catalogue is used by telcos who want to benefit from the collective experience of telecoms assurance professionals who have documented all the types of revenue and cost leakage they have encountered in practice.

The principal author of the catalogue is Geoff Ibbett.

Anyone wishing to volunteer to contribute to the catalogue, or provide feedback about its contents, is encouraged to contact Geoff directly, at the address given in the proposal document below.

The catalogue may be shared with others, but not modified, nor exploited for commercial gain, per the terms of its Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.


Current Version of the Catalogue

You can view the most recent version of the leakage catalogue below. Click this link if you want to download the document in .xlsx format.


2021 Leakage Coverage Study

The 2021 benchmarking study is now closed. The data submitted by telcos is now being analysed so personalised benchmark reports can be circulated soon. Summary findings will be made public following the circulation of benchmark reports to the telcos that participated in the study.


2019 Leakage Coverage Study

Telcos were asked to assess the extent of their monitoring coverage per the categories in the leakage catalogue. Participants in the survey each received a bespoke report that compared their coverage to their peers. A public summary of the results can be seen below or downloaded from here.