The RAG Revenue Assurance and Fraud Management Survey 2020 was conducted during September and October. The survey is now closed and the results will be analysed and presented soon.
A series of ten questions were asked of anyone working in revenue assurance and fraud management for a telco. Respondents were invited to give their best estimate of losses due to fraud and non-fraud leakage. All submissions were anonymous. All the raw survey data will be made publicly available, with the exception that redactions will be made when respondents gave answers that could compromise their anonymity.
The questions asked by the survey were selected by an international group of experts in revenue assurance and fraud management. They are: