Following the unexpected popularity of the RAG Revenue Assurance and Fraud Management Survey 2020 we repeated the exercise in September and October 2021, but with a bigger scope that also covers cyber security, and a new sponsor, Subex.
Report of the Survey Findings
The survey report can be read below or downloaded from here. You are permitted to use and share the report on condition that you give credit to RAG, as per the terms of the Creative Commons Attribution 4.0 Licence.
This 15 minute video summarises some key findings from the survey.
You can see and download the raw data submitted by survey respondents by clicking on the link below, which opens a new window using Google Sheets. The data is complete apart from some small changes to maintain the anonymity of respondents. Five responses were excluded from calculations because they came from businesses that are not communications providers, but those answers are still included in the data sheet. You are permitted to use and share the data so long as you give credit to RAG, as per the terms of the Creative Commons Attribution 4.0 Licence.RAG RAFMCS 2021 Survey Raw Data
The Questionnaire Panel
The questions asked by the survey were selected by an international group of experts in cyber security, fraud management and revenue assurance. They are:
- Jacqui Biggart of TELUS
- Fadila Boumaza of TEOCO
- Herbert Galiano, independent security and risk consultant
- Katia Gonzalez Gutierrez of BICS
- Ashwin Menon of Subex
- Joseph Nderitu of Integrated Risk Services
- Eric Priezkalns of the Risk & Assurance Group
- Anthony Sani of Orillion Solutions
- Belinda Soh of EdgePoint Infrastructure and recently of Telenor
- Kathy Romano of Discovery
- Bryan Rowe of Six Degrees