“Risk and Consumer-Driven Business Assurance” by Gina Pesheva

Gina Pesheva, one of the foremost champions of business assurance, spoke during RAG Americas Online 2020 about the reasons telcos need to adopt new approaches to business assurance. Her presentation covers how to measure the performance of the assurance team, utilising RAG’s leakage inventory, and adopting a risk-based philosophy for business assurance.

You can watch the video recording of Gina’s presentation below, and beneath that you will find her slide pack.