Robert McKay works for UScellular where he has the title of Senior Manager responsible for Revenue Assurance Operations. He is a proven leader with a multi-disciplinary background that covers business assurance, revenue assurance, operations, project management and sales leadership. Robert specalizes in the identification of issues that then result in him instigating meaningful and necessary change. His preferred approach involves the analysis of data in order to formulate holistic solutions that are in the best interests of all stakeholders.
Since 2017 Robert has been responsible for leading the internal and outsourced teams responsible for validating UScellular’s key revenue streams, which are worth approximately USD240mn each month. He originally joined UScellular in 2005 and has progressed through a series of roles within the business.
Amongst his various responsibilities, Robert oversees the billing process from end to end. He has delivered 100% billing timeliness for four consecutive years by implementing new processes and improving existing ones. He is also responsible for delivering the highest level of billing accuracy in the history of UScellular. Robert has identified over a million dollars’ worth of fraudulent activities and simplified system ordering processes to cut employee handling time by half.
Robert has an MBA and a Bachelor’s degree in Anthropology and Sociology.