Shahid Ishtiaq is a manager at Etisalat, where he is responsible for revenue assurance. He is a highly-respected professional with a long track record and a detailed working knowledge of risk, assurance and fraud management.
During his time at Etisalat, Shahid has implemented new RAFM systems and delivered new tools and techniques that were developed in-house. His skills include the audit of information systems, fraud investigations, controls over consumer financial services, data mining, trend and gap analysis, business intelligence and business process improvement.
Before he joined Etisalat in December 2009, Shahid also gained experience of working in revenue assurance with Telenor and Instaphone Digital.
Shahid has the CISA qualification from ISACA. He also has two degrees from Muhammad Ali Jinnah University; a Masters degree in Software and System Engineering and a Bachelors degree in Software Engineering.