Summer Conference: 7th & 8th July 2016

Our biggest event ever! Two days of top speakers on business assurance, fraud, security and risk management, hosted at BT's headquarters in the heart of old London.

Our 2016 summer conference will be held in the stunning auditorium of BT Centre, just a stone’s throw from many historic London sights, including St. Paul’s Cathedral, the Old Bailey, the London Museum and the remains of the Roman London Wall. The conference is scheduled for Thursday 7th and Friday 8th July. Registration begins at 8.30am each morning, and the agenda runs from 9.30am to 5.30pm each day.

Attendance is for free, but due to high demand the remaining seats are reserved for telcos only. If you work for a telco and have not booked your place yet, we recommend you do not delay, as we are nearing the capacity limits for the venue. Everyone else still has a chance of securing a free seat via our standby policy.


Our event will cover fraud management, revenue assurance, other kinds of business assurance, enterprise risk management, security and credit risk. The full agenda has now been finalised, and includes nearly 40 speakers from telcos, consultancies and vendors coming from Europe, Africa, the Middle East, India and the USA. Click on the following link to see a simple schedule of the speakers, topics, and the order of events for each day of the conference.

Click on this link to open the event schedule in a new window

We have also produced a handy downloadable PDF brochure that lists all the speakers and provides key details for the event. You will find the brochure here.

Here is a more detailed walk through our agenda.

Thursday 7th July
  • Bernice DeMarco of BT will provide an opening keynote on the evolving scope of her assurance team.
  • Well-known industry personality Tony Poulos will give his overview of where telecoms and RAFM is headed.
  • Ravi Palepu of VirtusaPolaris will give a presentation about the use of analytics in revenue assurance.
  • Pedro Bravo of NOS, John Bangs of Sky, Alex Cassettari of TalkTalk, Steffen Öftring of SIGOS and margin maximization expert Guy Howie will discuss whether the scope of revenue assurance needs to change to reflect changes in telco business models and technological innovations like IPTV and the Internet of Things.
  • Marcus Bryant of MTN Group will share the insights he has gained as a result of overseeing the development of a common education program for all RAFM staff employed across MTN’s 21 operating companies.
  • How telcos should implement an Enterprise Risk Management program will be discussed by Andre Katz, Director of ERM at BT, and Shoaib Qureshi, ERM Director at Ooredoo Qatar.
  • James Pearson of Lebara and Andy Harper of Cartesian will debate the need for cloud-based risk assurance.
  • Gina Pesheva of Deutsche Telekom will fly in to explain her group’s plans to implement revenue assurance change management.
  • Our Thursday will close with a special panel to discuss what other industries can learn from the way telcos have tackled their operating risks. The confirmed panellists include Vernon Kitay of retailer John Lewis, Joaquim Teixeira of electricity supplier Energias de Portugal, Paul Masters of online grocer Ocado, WeDo Utilities Director Miguel Mendes, and Luke Taylor, CCO of Neural Technologies.
Friday 8th July
  • Hayley Daniels of Neural and the RAG Committee will open the second day by walking the audience through the latest technological advances in the fight against fraud.
  • Fraud and tax expert David Morrow will present a case study on the need to adopt a common strategy for fraud management, law enforcement and security. Recent industry events mean David’s talk will be very topical!
  • Sunil Joshi of EE and Stephen Ornadel of iconectiv will present a joint case about how they used real time controls to prevent roaming fraud.
  • Stacy Graham of US operator ANPI and Secretary of the Communications Fraud Control Association (CFCA) will debate with Rene Felber of TeliaSonera Finland and the TM Forum how telcos should respond to the findings of their global leakage surveys.
  • After working all over the world, Nixon Wampamba of MTN Ghana will explain why he feels Africa provides the toughest test for an RAFM manager.
  • An expert panel will debate the current and future priorities for fraud management. Confirmed panellists include Simon Walsh of Telefónica UK, Theresa Whelan of Colt Telecom, respected consultant Nick Mann and analytics innovator Ravi Rao.
  • Tony Zarrella of FICO will give his advice on what drives subscription fraud and application fraud, and what telcos should do in response.
  • Revector CEO Andy Gent will talk about strategies to mitigate the hottest threat facing telcos: OTT bypass.
  • Our ‘wise heads’ panel will close the event by reviewing the themes covered during the conference, how the current status of risk and assurance compares to their ideals, and what they predict will be the key areas for development in coming years. The following well-known and highly-experienced professionals will all take part: David Smith, Lee Scargall, Geoff Ibbett, Mark Yelland, Hugh Roberts and Jack Wraith MBE.

Biographies of all the confirmed speakers can be found here.

Location, Evening Entertainment and Hotels

The venue for our summer meeting will be BT Centre. The prestigious headquarters of BT are situated right in the historic heart of London. Their address is:

BT Centre
81 Newgate St

The nearest London Underground station is St. Paul’s, a very short walk from BT Centre.

The conference will be held in a stunning 170-seat auditorium. There is a dedicated breakout area alongside, with convenient cloakroom and toilet facilities. See here for more information and photographs of the auditorium.

As well as providing lunch and refreshments during each day, there will also be a free evening buffet and drinks at The Saint, a restaurant and bar located on nearby Paternoster Square, overlooking St. Paul’s Cathedral. You can find out more here.

We have negotiated discounts at some nearby hotels. More details can be found here.

Register to Attend

Registrations are now closed.

Standby Policy

If you do not work for a telco and have not registered already, you can still add your name to our standby list. If there is space, standby seats will be made available during the week before the conference. Request your inclusion on the standby list using our standard contact form.