“The Evolution of JT Revenue Assurance” by Kathryn Garland

Kathryn Garland is the Fraud & Revenue Assurance Manager at JT Group. Based in Jersey, her role covers a wide variety of revenues generated in the Channel Islands and beyond. Though JT may be considered a small telco, that does not mean Kathryn has a limited range of responsibilities, and Kathryn came to the November 2017 London meeting of RAG to talk about how her role had developed over time, and the challenges involved in satisfying her many objectives with the limited resources available. Her presentation slides can be downloaded from here.