Some of RAG’s conference presentations and panel discussions have been recorded on video. Here is an archive from previous RAG events.

RAG Americas Online 2020: Day one

RAG Americas Online 2020: Day two

RAG London Online 2020: day one

RAG London Online 2020: day two

Older Videos


RAG Americas Online 2020


“Active Risk Intelligence” by Ashwin Menon and Shashank Shekhar

Subex’s Product Director and the Head of their AI Labs explain how telcos could extract greater value from network data by supporting a more varied range of business objectives whilst also implementing inline controls that anticipate leakages before they occur.


Panel: Stopping the Spoofing of Calls!

Jim McEachern of ATIS, Jeffrey Ross of GBSD Technologies and Sergey Okhrimenko of LANCK Telecom discuss and compare the leading solutions for the validation of the origin of calls and prevention of CLI spoofing. These include STIR/SHAKEN and the A&B Number Handshake.


“Risk and Consumer-Driven Business Assurance” by Gina Pesheva

One of the foremost champions of business assurance talks about why telcos need to adopt new approaches to business assurance, how to measure the performance of the assurance team, utilising RAG’s leakage inventory, and adopting a risk-based philosophy for business assurance.


Panel: Race and Gender Diversity in Telecoms Risk Management

Specialists from different backgrounds and at different stages of their career including Katia Gonzalez Gutierrez of BICS, Elgiva Sibisi of MTN South Africa, Leila Hakemifar of A1 Telekom Austria, Penelope Matloga of Liquid Telecom and moderator Nixon Wampamba seek to identify common factors that discourage women and people of colour from being recognised as leaders in the field of telecoms risk management.


Panel: Assuring the Costs and Revenues for Digital Content

The line between comms networks and content providers has blurred, whilst consumption patterns have undergone a revolution. Our Experts Hakim Akayour of BT, Cherrill Swint of Verizon and our moderator Kathy Romano of Discovery explore how to ensure all content-driven revenues are collected, all costs are tracked, and all rights are understood.


“Blockchain: A Tool in the Business Assurance Toolbox” by Jacob Howell

TEOCO’s lead innovator explores the potential to use distributed ledger technology to reduce losses and improve the profitability of telcos.


Panel: Trends in Fraud Management

Our guests Katherine Butterworth of Rogers Communications, Ingrid Azzopardi of GO and Donald Reinhart of LATRO Services discuss which frauds are up, which are down, and what is new in fraud management with moderator Nixon Wampamba.


Panel: A Vision for Revenue and Business Assurance 10 Years from Now

Veterans and pioneers of revenue assurance and business assurance from telcos around the world including Kathy Romano of Discovery, Sebastian Milczanowski of Vodafone Group, Lionel Dawson of Ericsson, Mohammad Sha’ad Hossenbaccus of Millicom Group and Floriano Paulino da Costa Neto discuss how they expect the discipline to evolve over the next decade.


“Layered Revenue Protection: The Changing Modern World of CSPs” by Martin Laesch and
George Bolt

This presentation from Neural Technologies details the issues and offers solutions for the revenue assurance, fraud management and revenue protection challenges that need to be addressed by revenue management and fraud systems when dealing with 5G and IoT.


Panel: Data Integrity and Analytics

The science of data and the art of making money are brought together by professionals with experience of generating value from data, and also what can go wrong with data. The panel includes our moderator John Brooks of Globetom, Parthiban Balasubramanian of TELUS, Divya Shridhar of BT, Padraig Stapleton of Mobileum and Felipe Sebastián Escárate Garrido of Telefónica Chile.


“End to End Billing Verification at T‑Mobile US” with Taruna Ranjan, Christophe Oliver and Adrian Lazar Adler

A case study about the techniques used to ensure T-Mobile customers always receive accurate bills.


Panel: The Strategic Risk Landscape

Monetising 5G, low orbit satellites, and tensions between China and the USA will all have a profound impact on the telecoms sector. Senior risk executives Lionel Dawson and Lee Scargall share their opinions on how telcos will navigate the difficult terrain ahead.


Panel: Industry Initiatives for Messaging Fraud

Abuse of A2P SMS and other messaging services has become commonplace. Our expert panelists Anurag Aggarwal of Tata Communications, Robert Gerstmann of Sinch and moderator Tony Sani of Orillion discuss how the industry is responding.


“SIP and Fraud: The Underestimated Problem” by Arnd Baranowski

The CEO of Oculeus discusses the implications of telcos transitioning to IP networks and relying upon the Session Initiation Protocol (SIP). The weaknesses exploited by fraudsters can also be harnessed for superior fraud prevention.


“Mobile Money Risk Management” by Joseph Nderitu

RAG’s leading expert on controls for mobile money talks about global best practice and recent advances in tools and techniques.


“COVID-19 and the RAG Leakage Map” by Geoff Ibbett

Geoff Ibbett of Symmetry Solutions explores the impact of the pandemic on risks tackled by business assurance teams, and how the crisis has reinforced the benefits of using the crowdsourced inventory of leakage points that he maintains on behalf of RAG.


Panel: Moving Telcos to the Public Cloud

Experts in security and the cloud including Clodagh Durkan, Danielle Royston, Patrick Donegan and our moderator Eric Priezkalns talk about managing the risks of moving key telco functions, such as billing, to the public cloud, and why telcos are willing to take those risks to acheive significant cost savings.


“The Small Carrier’s Perspective” by Timo Vainionpää

The owner of an international carrier offers a different point of view on what the industry does well and where it needs to improve.


Panel: Security Priorities in a Risky World

Experts in security governance and technology including our moderator Vernon Kitay of Blackfoot UK, Ken Bessant of Xplornet Communications, David Rogers MBE of the GSMA, Amyn Sarif of TELUS and Derick Cassidy of Trustonic discuss the areas where telcos should invest in order to reduce their security, equipment and data risks.


“Bringing Mobileum and SIGOS Together” by Kenneth Mouton and Carlos Marques

The acquisition of SIGOS by Mobileum has changed the vendor landscape, combining two of the largest firms that offer analytics and testing for the management of telco risks. Two of their most experienced managers discuss how it will change the market for risk management.


Panel: The Challenge of Assurance in a Wireless Operator

Revenue assurance is a team effort, so we examine the teamwork and relationships that have been central to realizing assurance in one of the USA’s leading telcos, T-Mobile. The panel consists of Jenny Schultz, Robert Keyser, Matthew Reader, Mark Potter and moderator Kathy Romano.

RAG London Online 2020


“Addressing Handset and Device Risks in the Digital World” by Nithin Gangadharan of Subex

A specialist in machine learning and anomaly detection explains how to better protect networked devices.


“13 Years a Slave” by Joseph Nderitu

Joseph recounts a personal story about a miscarriage of justice and the impact that corrupt regulators can have on telcos and the people who work for them. The presentation reiterates and extends the insights Joseph shared in his keynote address to RAG Johannesburg 2019.


“The Three Common Myths of Test Tools” by John Davies of BluGem

An expert in the science of testing deals with misconceptions about using test calls and other test events to identify leakages and detect frauds.


“Revenue Assurance of the Future” by Bharat Pandit of Tata Sky

The Senior Vice President of Strategy and Business Intelligence at Tata Sky explains how his team has taken the principles of revenue assurance and applied them to a wider range of challenges.


“The A and B Number Handshake, a Proposal for a Global Fraud Solution” by Sergey Okhrimenko of LANCK Telecom

The COO of LANCK Telecom outlines an affordable mechanism to verify the origin of calls and so make several kinds of fraud impossible.


Panel: Trends in Revenue Assurance

Bernice DeMarco of BT, Jeremy Paynter of Inmarsat, Msimisi Fakudze of MTN Group and Carlos Marques of Mobileum join moderator and widely-experienced RA professional Paul Davies for a discussion of the newest ways to increase the returns generated by revenue assurance.


“Is There a Correlation between Poor Reference Data Management and Errors?” by Nev Phillips of Symmetry Solutions

An exploration of the relationship between telecoms business assurance and the management of standing data, including an evaluation of the cost of waiting until mistakes are identified by customers.


Panel: Finding New Ways to Fight Wangiri and Spam

Morgan Ramsey of Vodafone Group, Olumayowa Oloyede of MTN Nigeria, Goran Marić of HT ERONET, Jeffrey Ross of GBSD Technologies and moderator Tony Sani of RAG discuss the root causes of the global rise in ‘one ring’ scams, what telcos can do to protect customers, the relationship between wangiri and other kinds of robocall spam, and how the USA’s TRACED Act may force telcos worldwide to take action.


“Business Assurance for Digital TV” by Glen Winn

Experienced RAFM professional Glen Winn walks the audience through the ways his team has protected the television revenues of Virgin Media, and how they have adapted the RAG Leakage Catalogue for that purpose.


“Blockchain: A Tool in the Business Assurance Toolbox” by Jacob Howell of TEOCO

An analysis of the potential to use distributed ledger technology to reduce losses and improve the profitability of telcos.


“SIP and Fraud: The Underestimated Problem” by Arnd Baranowski of Oculeus

The CEO of Oculeus discusses the disadvantages and benefits of telcos transiting to IP networks and the use of the Session Initiation Protocol (SIP) for signalling.


“Assuring the Network Assets of Optus” by Lorene Hunt and Madan Jangra

Senior managers in Optus explain how they enhanced the tracking and management of network assets.


Panel: The Relationship between Revenue Protection, Assurance and Maximization for Pay TV Providers

Major digital TV providers from India, Australia and the British Isles discuss profitability analytics, anti-piracy, customer satisfaction and everything between. Panel moderator Eric Priezkalns of RAG is joined by Rahul Puri of Tata Sky, Darren Rinaldi of Foxtel and Glen Winn of Virgin Media.


“Revenue Assurance Rating Reconciliation” by Paul Cox

Neural Technologies’ Paul Cox shares stories and insights into rating assurance.


Panel: Hot Topics in Fraud Management

Donald Reinhart of LATRO Services, Vincent Revol of FraudBuster and risk executive Lee Scargall discuss bypass, SIM swapping and IRSF whilst evaluating which frauds are rising, which are falling, and how fraud management techniques are changing in response.


“International Revenue Share Fraud in Practice” by Kenneth Mouton of SIGOS

Drawing on real data, this talk shows how number ranges are abused to inflate telecoms traffic and the losses telcos suffer as a result. Common issues in the transfer of knowledge between RAFM and Interconnect/Wholesale departments are also discussed.


Panel: How to Integrate Test Calls into an Assurance Strategy

Experts talk about the ways they use test calls to find issues that might otherwise go unnoticed. The panellists are: Shahid Ishtiaq from Etisalat; Rémy Eckernkemper from Bouygues Telecom; Xavier Lesage from Araxxe; and panel moderator Lee Scargall.


Panel: The Relationship between Telco Risk Management and Risk Management across Industries

A panel with broad experience of risk in numerous sectors compares telecoms to financial services, retail, utilities and charities. The panel also discusses the routes individuals take when moving into and out of telco revenue assurance. The panel consists of: Mike Waldron of Worldpay; Mike Morley-Fletcher of MacMillan Cancer Support; Rachel Goodin of Ocado; and moderator Vernon Kitay of Blackfoot UK.


“The RAG Leakage Catalogue and Leakage Coverage Survey” by Geoff Ibbett of RAG

The leader of RAG’s leakage coverage initiative explains how he and telcos around the world have compiled the most comprehensive inventory of telco revenue and cost leakages. The talk also explains how the 2019 survey of leakage coverage defines a roadmap from revenue assurance to business assurance.


RAG London Conference 2017

John Preston, Head of Billing, Collections Risk and Assurance at Tesco Mobile, talks about combining different personalities within a team that does end-to-end revenue assurance.

Atul Jain of TEOCO begins his keynote at RAG London 2017 with a few witty insights about how to think differently.


RAG Summer Conference 2016

Simon Walsh, Fraud Operations Manager for Telefónica UK, explains why safeguarding and verifying each customer’s identity has become much more challenging.

RAG Committee Member, expert consultant and ex-Vodafone Fraud Manager David Morrow discusses the UK’s severe ongoing problem with telecoms fraud. He explains why he is campaigning for industry reform and why the police should get tough on organised crime by making more use of the Proceeds of Crime Act (POCA).

Paul Masters, Head of Internal Audit at food retailer Ocado, compares the way telcos and retailers approach operational integrity. Paul worked for a variety of telcos before joining Ocado, and had been the chief internal auditor at both O2 and Etisalat Group.

Mark Yelland, author of Revenue Assurance for Service Providers, tells us which skills and technologies he would prioritize for investment.

Gina Pesheva of Deutsche Telekom tells vendors why they should embed risk models into revenue assurance tools.

Shoaib Qureshi, Director of Risk at Ooredoo, talks about winning support from C-level execs.

Marcus Bryant discusses the RAFM education program of MTN Group, and how they chose to deliver it.

John Bangs of Sky, Pedro Bravo of NOS and Alex Cassettari of TalkTalk discuss the pros and cons of RA teams sitting within Finance.

Bernice DeMarco, Director of BT Group Revenue Assurance, talks about her career journey and supporting her team.

Tony Poulos of DisruptiveViews explains why RAFM practitioners need to tackle risks that undermine the sustainability of telcos.