Some RAG presentations are recorded on video. Here is an archive of videos from previous RAG events.

RAG London Conference 2017

John Preston, Head of Billing, Collections Risk and Assurance at Tesco Mobile, talks about combining different personalities within a team that does end-to-end revenue assurance.

Atul Jain of TEOCO begins his keynote at RAG London 2017 with a few witty insights about how to think differently.

RAG Summer Conference 2016

Simon Walsh, Fraud Operations Manager for Telefónica UK, explains why safeguarding and verifying each customer’s identity has become much more challenging.

RAG Committee Member, expert consultant and ex-Vodafone Fraud Manager David Morrow discusses the UK’s severe ongoing problem with telecoms fraud. He explains why he is campaigning for industry reform and why the police should get tough on organised crime by making more use of the Proceeds of Crime Act (POCA).

Paul Masters, Head of Internal Audit at food retailer Ocado, compares the way telcos and retailers approach operational integrity. Paul worked for a variety of telcos before joining Ocado, and had been the chief internal auditor at both O2 and Etisalat Group.

Mark Yelland, author of Revenue Assurance for Service Providers, tells us which skills and technologies he would prioritize for investment.

Gina Pesheva of Deutsche Telekom tells vendors why they should embed risk models into revenue assurance tools.

Shoaib Qureshi, Director of Risk at Ooredoo, talks about winning support from C-level execs.

Marcus Bryant discusses the RAFM education program of MTN Group, and how they chose to deliver it.

John Bangs of Sky, Pedro Bravo of NOS and Alex Cassettari of TalkTalk discuss the pros and cons of RA teams sitting within Finance.

Bernice DeMarco, Director of BT Group Revenue Assurance, talks about her career journey and supporting her team.

Tony Poulos of DisruptiveViews explains why RAFM practitioners need to tackle risks that undermine the sustainability of telcos.