Risk & Assurance Group

The RAG RAFM Survey received submissions from 175 professionals who work for revenue assurance and fraud management functions in communications providers. Extrapolating from their answers leads to the conclusion that comms providers lost USD44bn to fraud and USD50bn to non-fraud leakages this year, whilst criminals tricked customers of comms services into losing a further USD48bn. Watch this video for a six-minute summary of the findings or see the full survey report and all the raw data at the survey webpage.

Ten individuals have been inducted into the RAG Hall of Fame in appreciation of their lifetime contribution to our professional community.

The inductees are (pictured clockwise from top left): Luis Cardoso (posthumous); Peter Coulter; Hayley Daniels; Katia Gonzalez Gutierrez; Santhosh Gopalan (posthumous); Ambrose Nwadike (posthumous); Kathy Romano; David Smith; Glen Winn; and Colin Yates.

You can learn more about the inductees and watch their tributes and acceptance speeches here.

Rank	Leakage Category	Value in USD Billions
1	Bad debt	14.16
2	Subscription and identity fraud	8.15
3	Billing and collection errors	7.26
4	Bypass fraud including simbox	6.86
5	Rating and tariff errors	6.36
6	Usage errors	6.17
7	IRSF	5.63
8	Subscription fee errors	5.29
9	Commissions fraud	5.23
10	Handset crime	3.95

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Biggest RAFM Survey Finds Leakages and Frauds Worth USD142bn This Year

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