Welcome to the Risk & Assurance Group

Free events and online services for communications risk and assurance professionals

RAG has organised events for comms professionals working in business assurance for longer than anyone else. Now we aim to become the biggest global provider of free information and advice through our international conferences and online services.

RAG Americas Moves Online: Watch Live on September 15-16

Join us on Tuesday September 15 and Wednesday September 16 for RAG Americas Online, a live-streamed conference that will bring together speakers from around the Americas and the rest of the world. There will be two full days of content, from 8am to 5pm Eastern on each day. 15 expert speakers have already confirmed they will take part, including: Kathy Romano, business assurance legend who is now with Discovery; Gina Pesheva, Head of Business Assurance at Deutsche Telekom Group; Anurag Aggarwal, Director of Messaging Services at Tata Communications; and Katia Gonzalez Gutierrez, Head of Fraud and Security at BICS. Click on the photos below for information about each of the confirmed speakers, or learn more about the event here.


This event will be held in place of the physical meeting for RAG Denver, which will now be postponed until 2021. Coronavirus may prevent us from meeting in person, but it will not stop us from holding great events!

Watch RAG Television Season 2

RAG Television broadcasts every Wednesday; watch live to submit questions to the show’s guests, or replay the recordings later. Here is the schedule for the next few shows; you can automatically save every episode to your calendar by clicking here.


Date Guests and Topics Time
New York London Delhi
Aug 5 Dario Betti, CEO of the Mobile Ecosystem Forum (MEF), talks about their A2P SMS Code of Conduct. Tony Sani of Orillion demonstrates a new video game that teaches players about managing the risks of a modern telco. 10am 3pm 7.30pm play video
Aug 12 RA legend David Smith talks about the origins of revenue assurance and why the principles remain relevant even though technology keeps changing. 10am 3pm 7.30pm play video
Aug 19 Kathy Romano of Discovery discusses the evolution of business assurance during the three decades she was an executive at Verizon, and how she now applies the same concepts at one of the world’s best-known providers of entertainment and documentaries. 10am 3pm 7.30pm add to calendar

RAG TV Season 2 Episode 9

David Smith talks about the seminal 2001 publication Successfully Managing Revenue Assurance and how the principles it defined emerged from his audit of British phone meters in the 1990’s. David also discusses why those principles are timeless. Hosts Eric and Nixon discuss US plans to curb Chinese surveillance and the ethical breakdown that leads some practitioners to claim they are ‘certified’ fraud officers although they gave the certificates to themselves.



RAG TV Season 2 Episode 8

Dario Betti of the Mobile Ecosystem Forum talks about messaging fraud and the A2P SMS Code of Conduct promoted by this association. Tony Sani of Orillion demonstrates a video game that teaches players about telco risks. Hosts Eric and Lee discuss the implications of telcos using analytics to automatically decide which calls to block.



RAG TV Season 2 Episode 7

Ingrid Azzopardi of GO discusses the need to educate customers about fraud and the impact of COVID-19 on telcos like hers. George Bolt talks about the potential to use machine learning to find revenue assurance leakages as well as fraud. Hosts Eric and Lee explain why forecasting what will happen with COVID-19 is so difficult but also how it demonstrates the need for professional risk managers.



RAG TV Season 2 Episode 6

Nikhil Sehgal talks about why his goal is to analyse the use and profitability of every asset on Colt’s network. Steffen Öftring explains why SIGOS are the new sponsors of RAG Learning, our online training platform.



RAG TV Season 2 Episode 5

Francis Afful of MTN Ghana talks about tariff harmonisation across West Africa, bypass fraud and regulatory audits. Guy Howie of Biaas discusses number plans and why fraudsters keep finding new ways to exploit loopholes in the way they are managed.


RAG TV Season 2 Episode 4

Taher Talib, Nithin Gangadharan, and Tony Sani discuss why telcos like Shaw are using the FMS of vendors like Subex to automatically exchange wangiri intelligence with other telcos via the blockchain developed by Orillion.


RAG TV Season 2 Episode 3

Dion Price of Trustonic explains how telcos could nudge customers to pay overdue bills by remotely switching off some handset functionality. Kingsley Unah contrasts telco billing accuracy and KYC in Nigeria and his new home, Canada.


Replay RAG London Online

RAG’s first virtual conference was watched by 2,000 people in 470 cities across 93 countries; see the map above. If you missed any of the presentations and panels from the 38 expert speakers you can replay all the individual sessions through the playback section of the conference page.


RAG is supported by the generosity of:
  • Subex
  • Mobileum

RAG TV Season 2 Episode 2

Consultant and systems expert Daniele Cellai of Hewlett Packard Enterprise talks about using machine learning for the automated prioritization of fraud cases.


RAG TV Season 2 Episode 1

Timo Vainionpää of AurorA International Telecom talks about least cost routing and Donald Reinhart of LATRO Services discusses which factors encourage bypass.


Join RAG

RAG members receive monthly email updates about RAG activities and industry news. With so much happening, it is the only effective way to stay up to date! Membership is free and it only takes seconds to sign up using this form.

Replay RAG TV Season 1

Episode 5: Colin Yates, fraud guru


Episode 4: Arnd Baranowski, CEO of Oculeus


Episode 3: Joseph Nderitu, RAFM consultant, and Ray Green of Focus Data

Episode 2: Gina Pesheva of Deutsche Telekom and Tony Sani of Orillion Solutions

Episode 1: Jeffrey Ross of GBSD Technologies

Past Conference Presentation Slides

Some Speakers from Previous RAG Events

RAG Conference Speakers on Video

Lorene Hunt and Madan Jangra of Optus talk about enhancing the assurance of their telco's network assets.
Bharat Pandit, Senior VP of Strategy and Business Intelligence at Tata Sky, shares his vision for the future of revenue assurance.
You can find many more words of wisdom which were recorded at previous RAG conferences by visiting our conference video archive.

The archive includes:

- Sergey Okhrimenko of LANCK Telecom
- Simon Walsh of Telefónica UK
- Gina Pesheva of Deutsche Telekom
- Bernice DeMarco of BT
- Glen Winn of Virgin Media
- and more!