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Biggest RAFM Survey Finds Leakages and Frauds Worth USD142bn This Year

The RAG RAFM Survey received submissions from 175 professionals who work for revenue assurance and fraud management functions in communications providers. Extrapolating from their answers leads to the conclusion that comms providers lost USD44bn to fraud and USD50bn to non-fraud leakages this year, whilst criminals tricked customers of comms services into losing a further USD48bn. Watch this video for a six-minute summary of the findings or see the full survey report and all the raw data at the survey webpage.


RAG Hall of Fame: 10 Professionals Honoured

Ten individuals have been inducted into the RAG Hall of Fame in appreciation of their lifetime contribution to our professional community.


The inductees are (pictured clockwise from top left): Luis Cardoso (posthumous); Peter Coulter; Hayley Daniels; Katia Gonzalez Gutierrez; Santhosh Gopalan (posthumous); Ambrose Nwadike (posthumous); Kathy Romano; David Smith; Glen Winn; and Colin Yates.


You can learn more about the inductees and watch their tributes and acceptance speeches here.

Replay All the Interviews from RAG Television Season 2

S2E10: Kathy Romano of Discovery and Bryan Rowe of Six Degrees


S2E9: David Smith, pioneer of revenue assurance


S2E8: Dario Betti of the Mobile Ecosystem Forum and Tony Sani of Orillion


S2E7: Ingrid Azzopardi of GO and George Bolt of Neural Technologies


S2E6: Nikhil Sehgal of Colt and Steffen Öftring of SIGOS

S2E5: Francis Afful of MTN Ghana and Guy Howie of Biaas


S2E4: Taher Talib of Shaw and Nithin Gangadharan of Subex


S2E3: Dion Price of Trustonic and Kingsley Unah, ex-Airtel Nigeria


S2E2: Daniele Cellai of Hewlett Packard Enterprise


S2E1: Timo Vainionpää of AurorA Telecom and Don Reinhart of LATRO


RAG is supported by the generosity of:
  • Subex
  • Mobileum

Survey: Top 10 Leakages by Value

Rank Leakage Category Value in USD Billions
1 Bad debt 14.16
2 Subscription and identity fraud 8.15
3 Billing and collection errors 7.26
4 Bypass fraud including simbox 6.86
5 Rating and tariff errors 6.36
6 Usage errors 6.17
7 IRSF 5.63
8 Subscription fee errors 5.29
9 Commissions fraud 5.23
10 Handset crime 3.95

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New Version of the RAG Leakage Catalogue

Version 4 of the telecoms industry’s most comprehensive inventory of revenue and cost leakages is available here.

Why You Should Sponsor RAG

Past Conference Presentation Slides

Replay RAG Americas Online

Take a second look at the 16 hours of panels, presentations and audience questions that comprised RAG Americas Online, a virtual conference we held on Tuesday September 15 and Wednesday September 16. You will find the recordings on the conference webpage.

Some Speakers from Previous RAG Events

RAG Conference Speakers on Video

Lorene Hunt and Madan Jangra of Optus talk about enhancing the assurance of their telco's network assets.
Bharat Pandit, Senior VP of Strategy and Business Intelligence at Tata Sky, shares his vision for the future of revenue assurance.
You can find many more words of wisdom which were recorded at previous RAG conferences by visiting our conference video archive.

The archive includes:

- Sergey Okhrimenko of LANCK Telecom
- Simon Walsh of Telefónica UK
- Gina Pesheva of Deutsche Telekom
- Bernice DeMarco of BT
- Glen Winn of Virgin Media
- and more!