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New RAG TV: Debt, Data and Personal Tariff Recommendations

RAG TV transmits live every Wednesday with topical news, debate and interviews with risk and assurance experts from around the world. Episode 2 of the new season featured Bill Leahy and Nev Phillips of Symmetry Solutions discussing the ways telcos are managing bad debt and growing revenues by giving existing customers recommendations to switch tariffs based on their past usage. We also discussed a new poll about the awareness and reputation of various bodies collaborating in the field of RAFM – and were pleased that RAG came top! Watch the replay of the show below or check the RAG TV webpage for the future broadcast schedules and recordings of previous episodes.



Season 3 of RAG TV began with regular presenters Eric Priezkalns and Lee Scargall reviewing the events of 2020, examining the results of the RAG RAFM Survey, and fielding lots of great questions from the live audience. You can watch it here, and subscribe to the RAG TV calendar to ensure every new show is in your diary.

Next Episode of RAG TV

Our next guest on RAG TV will be Nixon Wampamba, General Manager for Revenue Assurance at MTN Nigeria and the most travelled manager in RAFM. Nixon will tell Eric and Lee about the best innovations in risk management to come out of African telcos recently, and what should be done to ensure our profession acknowledges leadership wherever it comes from. Watch on Wednesday, January 20, at 8am New York, 1pm London, 3pm Johannesburg and 6.30pm New Delhi.

Biggest RAFM Survey Finds Leakages and Frauds Worth USD142bn Per Year

The RAG RAFM Survey received submissions from 175 professionals who work for revenue assurance and fraud management functions in communications providers. Extrapolating from their answers leads to the conclusion that comms providers lost USD44bn to fraud and USD50bn to non-fraud leakages this year, whilst criminals tricked customers of comms services into losing a further USD48bn. Watch this video for a six-minute summary of the findings or see the full survey report and all the raw data at the survey webpage.


Get a Personalised Report Showing How Your Leakage Coverage Compares to Other Telcos

The RAG Leakage Catalogue is the most comprehensive inventory of revenue and cost leakages suffered by communications providers. You can receive a report that shows how the scope of leakage monitoring and preventative controls in your business compares to good, bad and average comms providers by taking four minutes to complete our simple questionnaire.

RAG Hall of Fame: 10 Professionals Honoured

Ten individuals have been inducted into the RAG Hall of Fame in appreciation of their lifetime contribution to our professional community.


The inductees are (pictured clockwise from top left): Luis Cardoso (posthumous); Peter Coulter; Hayley Daniels; Katia Gonzalez Gutierrez; Santhosh Gopalan (posthumous); Ambrose Nwadike (posthumous); Kathy Romano; David Smith; Glen Winn; and Colin Yates.


You can learn more about the inductees and watch their tributes and acceptance speeches here.

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RAG is supported by the generosity of:
  • Subex
  • Mobileum

RAG TV Returns

Join us on January 6th and every following Wednesday for RAG TV, our interactive streaming discussion show. Each week Eric and Lee are joined by expert guests who answer questions submitted by the live audience. You do not need to register; just check the schedule and watch via our RAG TV webpage. There you will also find recordings of every show. Click below to replay the Season 2 finale with Hall of Famer Kathy Romano.


Survey: Top 10 Leakages by Value

Rank Leakage Category Value in USD Billions
1 Bad debt 14.16
2 Subscription and identity fraud 8.15
3 Billing and collection errors 7.26
4 Bypass fraud including simbox 6.86
5 Rating and tariff errors 6.36
6 Usage errors 6.17
7 IRSF 5.63
8 Subscription fee errors 5.29
9 Commissions fraud 5.23
10 Handset crime 3.95

Why You Should Sponsor RAG

Past Conference Presentation Slides

Replay RAG Americas Online

Take a second look at the 16 hours of panels, presentations and audience questions that comprised RAG Americas Online, a virtual conference we held on Tuesday September 15 and Wednesday September 16. You will find the recordings on the conference webpage.

Some Speakers from Previous RAG Events

RAG Conference Speakers on Video

Clodagh Durkan, Danielle Royston and Patrick Donegan are the experts debating the risks of moving core telco functions to the cloud.
Gina Pesheva of Deutsche Telekom talks about why she is driving telcos to adopt a risk-based philosophy for business assurance.
Recordings from RAG events can be found in our video archive. The wide range of speakers includes:

- Kathy Romano of Discovery
- Seb Milczanowski of Vodafone
- Rahul Puri of Tata Sky
- Cherill Swint of Verizon
- Katia Gonzalez of BICS
- Shahid Ishtiaq of Etisalat
- Elgiva Sibisi of MTN South Africa
- and many more!