The Big Leakage Survey Is Back

Help us compile the best global estimate of losses due to errors, frauds and security breaches with our 16-question, 7-minute survey        

Last year RAG conducted an online survey of risk professionals working for comms providers that received three times as many responses as its nearest rival, and estimated total global losses of USD142bn for comms providers and their customers. This year, with the help of survey sponsors Subex, we intend to gather data from even more professionals worldwide.


Risk and leakage surveys are notoriously unreliable because they depend on small samples from associations with members in only a few countries. RAG is changing that through our global approach to building a professional community, our strict adherence to anonymous data collection, and by transparently publishing all the data we gather so everyone can see and interpret the results for themselves. If you are a revenue assurance, fraud management or cyber security professional working for a comms provider then please click here to take our 16-question survey and help us to make the most comprehensive estimate of global leakage even more reliable this year.

RAG Returns to Its Birthplace This September

London Conference: 29-30 Sep 2021

It may look like a tropical destination, but RAG London 2021 will celebrate the return of face-to-face networking at the sumptuous and socially-distanced facilities of the Sheraton Skyline Hotel, right next to Heathrow Airport. With free seats for telco employees and free parking for everybody, why not come and join a new conversation about communications risk in a world of 5G, remote working, connected cars, personalised tariff recommendations, spam, smishing and cloud-based charging of next generation apps? … [more]

Confirmed Speakers for RAG London

McMillan, Wampamba, Milczanowski and Ibbett Join Hall of Fame

The RAG Steering Committee has inducted four more outstanding individuals into the Hall of Fame for risk professionals working in the comms sector. They are (pictured left to right): Moly McMillan, formerly of Skype; Nixon Wampamba, currently of MTN Nigeria; Sebastian Milczanowski of Vodafone Group; and Geoff Ibbett of Symmetry Solutions. Each was chosen because of their lifetime contribution to the professional community. Read the press release or visit the Hall of Fame webpage to learn more.


RAG is supported by the generosity of:
  • Subex

New Online Training: How to Run Risk Assessment Workshops

Ray Green of Focus Data has kindly donated a new training course to RAG Learning, our free online education platform. The course explains how to engage with multiple stakeholders to collectively assess and evaluate risk. Anyone can take the course for free, or choose to pay a small fee for a certificate of completion. You will find the course here.

Replay RAG TV Season 3

Season 3 was the longest and must successful season of RAG TV, with over 10,000 cumulative viewers over its 18-week run. Click below to remind yourself of episode 12, which featured former White House advisor Eric Burger discussing spoofing, or visit the RAG TV webpage for recordings of all other episodes.


2020 Survey Finds Leakages and Frauds Worth USD142bn

Last year’s RAG survey received submissions from 175 professionals who work for revenue assurance and fraud management functions in comms providers. They said the industry loses USD94bn a year to fraud and non-fraud leakages, whilst criminals steal another USD48bn from customers. Watch this video for a summary of the 2020 findings and then help us to update our figures by answering the 2021 survey.


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Why You Should Sponsor RAG

Past Conference Presentation Slides

Some Speakers from Previous RAG Events

RAG Conference Speakers on Video

Clodagh Durkan, Danielle Royston and Patrick Donegan are the experts debating the risks of moving core telco functions to the cloud.
Gina Pesheva of Deutsche Telekom talks about why she is driving telcos to adopt a risk-based philosophy for business assurance.
Recordings from RAG events can be found in our video archive. The wide range of speakers includes:

- Kathy Romano of Discovery
- Seb Milczanowski of Vodafone
- Rahul Puri of Tata Sky
- Cherill Swint of Verizon
- Katia Gonzalez of BICS
- Shahid Ishtiaq of Etisalat
- Elgiva Sibisi of MTN South Africa
- and many more!