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The conference will cover revenue assurance, fraud management, cybersecurity, robocall and spam prevention, enterprise risk management, governance, audit, billing accuracy, data integrity and other types of business assurance for electronic communications providers and digital service providers. The formal agenda will begin promptly at 9.00am on both days of the conference, with a full schedule of panels and presentations in addition to a networking lunch and coffee breaks in both the morning and afternoon.

Unlike other conference organisers, RAG does not announce agenda items until the relevant speakers have confirmed their participation. The following schedule shows the current draft agenda, which will be updated as new speakers are added. Click on a speaker’s name to read their biography; biographies of all the speakers confirmed so far can also be found here. Keep reading below for more information about some of the presentations and panels that have been scheduled.

Confirmed sessions include the following highlights.

  • The co-chairs of the conference will set the scene with their opening remarks and help the audience to put their questions to the speakers. The two co-chairs of RAG Sydney are:
    • Mike Willett, Partner at EY, expert in data analytics, well-travelled consultant, and former Director of Fraud and Revenue Assurance at Telstra.
    • Rachel Goodin, a seasoned risk, audit and tech professional who currently serves as Head of Technology Audit at Ocado, the international retail digital service provider and partner of the Coles supermarket chain in Australia.
  • Darren Rinaldi of Foxtel will give a presentation about the ways he and his business are applying the concepts of risk management and business assurance to an ever-increasing scope that ranges across financial operations, data analysis and beyond.
  • Geoff Ibbett is the curator of RAG’s fraud and leakage catalogues, the most comprehensive inventories of internal and external causes of operating losses suffered by communications providers. He will brief the audience about the worldwide crowdsourcing of information that feeds into the catalogues whilst explaining how telcos use the catalogues in actual practice.
  • Jeremy Fenton, Executive Manager at the Consumer, Consent and Numbers Branch of the Australian Communications and Media Authority (ACMA), will give a presentation about the ACMA’s program to reduce scam calls.
  • RAG Chief Executive Eric Priezkalns will give a round-up of worldwide developments relating to call authentication, spam reduction and CLI spoofing, the hottest topics in telecoms fraud management globally. He will then be joined by Jeffrey Ross, Chief Commercial Officer of 1Route, specialists in blocking bad calls who are also a STIR/SHAKEN certification authority in the USA, for a conversation about the benefits and the problems with using digital signatures to validate the origin of calls. Their panel will also discuss why the Pacific Island countries are at risk of having their international calls blocked unless they can find carriers who will sign their calls on their behalf.
  • Do we need to reinvent revenue assurance for the post-pandemic, cloud-dominated, multi-service world of communications? That is the question to be debated by a panel featuring Jayne Hunter, Head of Margin Assurance at TPG Telecom.
  • Chief Data Officer and former telecoms executive Julian Hebden will share insightful and humorous stories drawn from his years of service in both the public and private sectors. The title of Julian’s presentation is “10 Reasons Organizations Say They’ll Use Data to Make Better Decisions But Then Fail to Do So”.
  • A presentation from Chandra Sekhar Kondapi of Subex will identify ways to counter revenue erosion using margin assurance.
  • Lisa Taillandier of Araxxe, specialists in interconnect fraud detection, will discuss the reasons for increased SMS fraud and how telcos can mitigate the risk.
  • Symmetry Solutions CEO Bill Leahy will talk about some of the most common internal communication failings and how they cause financial losses.
  • Subramoni Darmarajan of Mobileum will give a presentation that asks whether the extent of change in the technology landscape is proving to be overwhelming for revenue assurance functions.
  • RAG conferences always close with a ‘Wise Heads’ panel where industry veterans review their top takeaways from the event before answering any and all questions from the audience. Sydney’s Wise Heads will include George Geronikos of global network security business NETSCOUT.


Location and Map

Our conference will be held at The Royal Exchange of Sydney, located at 1 Gresham Street, Sydney, NSW 2000.

The Royal Exchange is located right in the heart of Sydney’s downtown commercial district, just a few blocks away from the Sydney Opera House and the Sydney Harbour Bridge. The nearest train station is Wynyard. Circular Quay ferry wharf is also nearby.

A map of the area is shown below with a red marker for the Royal Exchange.


Evening Food and Entertainment

As well as providing lunch and refreshments during the day, RAG has also arranged for networking buffets to be held each evening as we visit two memorable locations for some dining and fun.

The first evening of the conference, Wednesday October 19, we will be we will be heading up to the Opera Kitchen at Sydney Opera House where attendees can enjoy fine views of Sydney’s famous harbour. On the second and final evening of the conference, Thursday October 20, we will take a short walk up to the Rocks and eat at lively Mexican bar El Camino Cantina.

Please advise of any dietary restrictions when completing the booking form for your seat.


About Our Sponsors

AG is a not-for-profit enterprise, and telcos and regulators may attend our events for free, as do many specially invited experts. That means we rely on the generosity of businesses that pay for everything from our web server to the coffee we serve attendees. We would like to thank the following businesses for making this conference possible.

Gold Sponsors

Mobileum, Neural Technologies, Oculeus, Subex, Symmetry Solutions, TEOCO

Silver Sponsors

AB Handshake Corporation, Araxxe, FraudBuster, GBSD Technologies, LATRO, XINTEC

Bronze Sponsors
Calltic, Cellusys, Hewlett Packard Enterprise, Netscout, Six Degrees, TMT Analysis, Trustonic

If you would like to host a future RAG event or if you want to learn about sponsorship opportunities then please get in touch. We will be glad to hear from you!



This printable PDF brochure for the conference was created on October 3; you can view it below or open a copy and download it from here. However, we always recommend that attendees check the agenda on this webpage for the most up to date schedule of speakers.